Terms & Conditions MM99 — Transparent and Fair Platform Terms of Use

Welcome to MM99, an online entertainment and betting platform operated under a recognised international licence. This Terms and Conditions document ("Terms") constitutes a legally binding agreement between you ("Member" or "User") and MM99 ("Platform", "We"). These Terms govern all aspects of platform use, including but not limited to account registration, betting activity, deposits, withdrawals, bonus usage, and communications with the support team.

By accessing mm99.vg, downloading the MM99 mobile app, registering a new account, or continuing to use the platform in any form, you acknowledge that you have read, understood, and fully agreed to these Terms. If you do not agree with any part of these Terms, you are not permitted to use the MM99 platform.

Use of the MM99 platform is subject to the following eligibility requirements, which must be fully met by every user:

• You must be aged at least 18 years of age at the date of registration. mm99 enforces a strict policy against underage gambling and reserves the right to request proof of age at any time.
• You must be an individual registering on your own behalf, not on behalf of another person or third party.
• You must register using true, accurate, and complete personal information. Providing false information may result in account termination and forfeiture of balance.
• You do not fall within the category of individuals prohibited from using online betting services under applicable laws or regulations.
• You are not currently enrolled in a self-exclusion program on any betting platform, including MM99.

Each individual is only permitted to have one (1) account only on the mm99 platform. Holding multiple accounts under the same individual is strictly prohibited and may result in the termination of all associated accounts along with forfeiture of all balances and bonuses.

During the registration process, you are required to:

• Providing your full name as shown on your official identification document (MyKad or passport).
• Using a valid, active email address that belongs to you.
• Setting a strong password using a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Providing an active Malaysian mobile number for two-factor authentication (2FA).

An identity verification process (KYC — Know Your Customer) is carried out before your first withdrawal is processed. You are required to submit a clear copy of your MyKad or passport, along with proof of current address. This KYC process is an industry standard designed to protect your account security.

MM99 supports a variety of safe and convenient payment methods for users in Malaysia, including online bank transfers via FPX, DuitNow QR, Touch 'n Go eWallet, GrabPay, and other digital wallets listed in the platform's Deposit section.

Deposit:

• The minimum deposit amount is RM 30 per transaction.
• Deposits are typically credited to your MM99 account within 1 to 5 minutes after successful payment.
• MM99 does not charge any processing fees for deposits. However, your payment provider may apply their own charges.
• All deposits must be made using a payment method registered in your own name.

Withdrawal:

• The minimum withdrawal amount is RM 50 per transaction.
• Withdrawals will be processed within 1 to 24 hours on business days, subject to KYC process completion.
• Withdrawals may only be made to a bank account or e-wallet registered under the same name as the MM99 account.
• MM99 reserves the right to request additional documents before approving large withdrawal amounts as a security measure.
• If suspicious activity is detected, MM99 reserves the right to place a hold on withdrawals while an internal investigation is conducted.

MM99 offers a wide range of attractive bonuses and promotions for both new and existing members. All bonuses are subject to rollover requirements (wagering requirements) as specified in the terms of each promotion.

• Welcome Bonus: Available to new members only. Bonus is credited after the first qualifying deposit. Rollover requirements and minimum wagering limits are stated on the promotions page.
• Weekly Cashback: Calculated based on total net losses within a week. Cashback is credited every Monday and must be used within 7 days.
• Reload Deposit Bonus: Available to eligible members based on VIP membership tier. Rollover requirements vary by bonus type.
• Bonuses cannot be directly converted to cash unless the rollover requirements have been fully met.
• MM99 reserves the right to void bonuses and any wins generated from them in cases of promotional abuse or multi-account usage.
• Only one active bonus type is permitted at a time unless otherwise stated in the promotion terms.

All games available on the MM99 platform are operated in accordance with their respective game rules as set by the game providers. Users are responsible for understanding the game rules before playing.

• All game results are final once a round or game session has ended. Disputes regarding game outcomes will only be considered if there is verifiable evidence of a technical error.
• In the event of a technical disruption during an active game session, MM99 will return the bet to the member's account if the outcome cannot be confirmed.
• The use of automation software, bots, or any electronic assistance tools during gameplay is strictly prohibited and may result in immediate account termination.
• The return-to-player (RTP) rate for each slot game is as stated by the game provider and has been independently verified.

MM99 is committed to providing a safe, respectful, and enjoyable gaming environment for all members. As such, the following conduct is strictly prohibited on the MM99 platform:

• Using offensive language, threats, or bullying against other members or customer support staff.
• Attempting to hack, breach, or disrupt MM99's systems or technical infrastructure.
• Uploading, sending, or distributing unlawful, offensive, or harmful content through the MM99 platform.
• Manipulating games through unauthorised methods or colluding with other players to deceive the system.
• Using the MM99 platform for money laundering or any other unlawful financial activity.

Any violation of the above rules may result in a warning, suspension, or permanent account termination, along with forfeiture of account balance and bonuses. MM99 reserves the right to report suspicious activity to the relevant authorities.

You are fully responsible for keeping your MM99 account login credentials secure. MM99 recommends the following steps to ensure your account's safety:

• Enable two-factor authentication (2FA) for an added layer of security.
• Never share your password or login credentials with anyone, including MM99 staff. MM99 staff will never ask for your password.
• Always log out of your account after using the platform, especially on shared devices.
• Use a unique password for your MM99 account and change it regularly.

If you suspect your account has been accessed without authorisation, contact MM99 customer support immediately via live chat. Your account will be temporarily frozen while an investigation is carried out to protect your balance.

The MM99 platform is provided on an "as is" basis. While MM99 strives to ensure the platform operates without interruption at all times, MM99 cannot guarantee that the platform will always be free from technical errors or service disruptions.

• MM99 is not liable for any losses arising from internet disruptions on the user's end, device failures, or external factors beyond the platform's control.
• MM99 is not liable for any indirect, incidental, or consequential losses arising from the use of the platform.
• In the event of a technical error causing an inaccurate game outcome, MM99 reserves the right to void the relevant transaction and refund the original bet.

MM99 reserves the right to suspend or terminate any member's account without prior notice in the event of a breach of these Terms. Situations that may result in account termination include:

• Multiple account registrations by the same individual.
• Providing false information during registration or the KYC process.
• Fraudulent activity, money laundering, or game manipulation.
• Repeated violations of any conduct rules stated in these Terms.
• Use of unauthorised software or bots during gameplay.

Members may also request voluntary account closure at any time through customer support. Any valid balance will be returned upon completion of the verification process, subject to any outstanding bonus rollover requirements.

MM99 reserves the right to modify, add, or amend any part of these Terms at any time. Changes take effect immediately upon publication on the official website or notification to members via their registered email.

It is your responsibility to review these Terms from time to time to ensure you are always aware of the latest applicable terms. Continued use of the platform following any changes to the Terms constitutes your acceptance of those changes.

If you have any questions, concerns, or require further clarification regarding these Terms and Conditions, please contact the MM99 team through the following channels:

• Live Chat: Available 24/7 directly within the mm99 platform or mobile app.
• Support Email: [email protected] (response within 24 business hours).
• FAQ Section: Visit FAQ page for answers to frequently asked questions.

Our Malay-speaking support team is ready to help you understand any part of these Terms in greater detail. We are committed to ensuring all MM99 members feel comfortable and fully protected while using our platform.